Coaching a Health Care Leader to Support Anti-Racism and Stronger Communication with diverse staff
A Health Care organization in New England hired me to coach a practicing leader in areas of anti-racism and effective communication. Coaching was conducted to improve the leaders effectiveness with inclusion of all staff, in addition to supporting improved communication among staff. The health care organization hired Sarah Scala Consulting to coach the client with a 6-month engagement.
The Objectives of the Project:
1. Client to strengthen inclusion with diverse staff.
2. Client to build and strengthen relationships with diverse staff.
3. Client to increase effective communication, both in-person and via email.
Questions Guiding this Project:
What is the desired state of behavior needed to make these changes?
What is holding the client back from optimal performance in her executive role?
If the world was perfect, what would her career look and feel like?
What does inclusive leadership and communication look like for you?
Services Provided:
Executive coaching
Process:
1. Met with client to clarify needs and to determine fit
2. Client completed pre-coaching questionnaire to define specific learning areas for coaching
3. Met with client virtually bi-weekly to provide executive coaching
4. Shared resources, articles, books, YouTube videos to support anti-racism and effective listening.
Results:
Client has gained clarity and confidence while leading a diverse workforce.
Client has strengthened confidence in communicating with leaders and direct reports, especially in areas where they disagree.
Client has built skills in areas of anti-racism, conflict management, effective digital and in-person communication, and providing feedback to direct reports.
Sponsor (VP) participated in a coaching closure call with Sarah Scala Consulting to end the coaching engagement with positive feedback.